Principles
Good principles make for better products and great relationships
Clear is kind
Clear is kind
Effective communication is the heartbeat of digital product teams. When we communicate clearly, we build stronger relationships and drive better business outcomes - teams can identify opportunities and deliver value efficiently.
Details matter
Details matter
Attention to detail sets great teams apart from the rest. Accuracy means getting measurements close to the true value, precision is about how consistent or repeatable those measurements are. In product development we pursue both.
Low dogma
Low dogma
Low dogma means a flexible toolkit that is outcome-focused rather than locked into specific processes. This allows teams to pivot their methods as needed and adapt their approach while staying grounded in what actually works.
Foster good dynamics
Foster good dynamics
Everything starts with people on and the way they gel together. Without good dynamics, you probably won’t get far, and you certainly won’t make something amazing. I bring people together to make amazing things.
Move fast, avoid pitfalls
Move fast, avoid pitfalls
Process is a tool and important to getting work done - no group can operate in chaos, at least for too long. My approach is the least amount of process that can quickly deliver a desired outcome in a repeatable way.
Collaborate to earn trust
Collaborate to earn trust
I approach new teams, partners, and situations with the idea that trust is earned, not granted. I stay open about what I want and hope to achieve and I listen for the same from them.
"Jon is one of the most insightful and creative ID guys I've ever worked with and he could always be counted on to find the right solutions for meeting the demands of our business and the needs of our customers."
"I’ve had the pleasure of working with Jon for over five years across two companies. Jon doesn’t just lead—he inspires. He creates a culture where people feel valued, supported, and driven to do great work. He brings a rare mix of strong leadership and genuine empathy. Whether we were tackling big goals or navigating tough challenges, he always led with clarity, trust, and respect."
"Excellent experience design leader who inspires great work from his teams. Very skilled in building an experience design organization from the ground up and elevating experience standards. From a product manager’s perspective, Jon is a great strategic partner, and as a result, the product and the customer experience is better for it. He’s great at building effective partnerships with teams and stakeholder groups. An experience design organization is in great hands under his leadership."
"Jon has served as my design mentor for years. He is responsible for turning me onto the Interactive profession, and I have a deep trust in his abilities and positive character. He is a considerate designer with an uncanny talent for locating and retaining important details and information. I have learned a great deal from him, and continue to do so."
"Jon is a blast to work with. I had the pleasure of working with him as an external consultant for several years. We collaborated on many projects and Jon always made us at Three Design Group feel as if we were an extension of the internal design team. His organizational skills, ability to get people on board with ideas and easy going personality make him the ideal candidate for any leadership position."
"What struck me most about Jon’s leadership was that though he was director-level, his support of and trust in the extended team was always palpable. It’s been a pleasure to work at Lowes because of the reputation and trust the e-commerce UX team has earned through Jons work here, and I feel lucky to count myself among those who were fortunate to learn from his ever-positive example."
"I worked with Jon for nearly three years at Live Oak Bank, and he was instrumental in elevating our customer experience strategy and execution. He brought structure and professionalism to how we approached UX, design, and collaboration, helping raise the bar across both product and internal-facing systems."
"Anyone who knows Jon understands his power to stop the storm when it rains and diffuse tense situations. Like Ganesha, he is “the remover of obstacles”. His factual, objective outlook guides his open-mindedness while hearing all perspectives before determining a suitable path. Jon also knows there’s no one-size-fits-all answer in UX strategy, and he leans on empathy and strategic thinking to address needs specific to each case."
